Terms & Conditions

Welcome to AstroJewels.in. By accessing and using our website, you agree to comply with the following terms and conditions:

  1. All products sold are authentic and crafted with care. Product descriptions, images, and specifications are provided to the best of our knowledge; however, slight variations may occur due to screen resolution, lighting, or natural differences in jewelry.
  2. Prices listed on the website are final and inclusive of applicable taxes unless stated otherwise.
  3. Orders are processed only after successful payment confirmation. We reserve the right to cancel any order in case of unforeseen circumstances, payment issues, or stock unavailability.
  4. Customers are responsible for providing accurate shipping and contact details. AstroJewels.in will not be liable for delays or failed deliveries caused by incorrect information.
  5. Unauthorized use of our content, including images, designs, or product descriptions, is strictly prohibited.

Privacy Policy

Your privacy is important to us. This policy explains how we handle your information:

  1. We collect personal details such as name, contact number, email address, and shipping details only for order processing and customer support.
  2. Payment information is securely processed through trusted third-party gateways; we do not store sensitive payment details.
  3. Customer data is never sold, rented, or shared with unauthorized parties. It may only be used for communication, order updates, or promotional purposes (if opted in).
  4. Our website uses cookies to enhance browsing experience. You can manage or disable cookies through your browser settings.

Refund Policy

  • We do not offer refunds once an order is confirmed and shipped.
  • Refunds are applicable only in cases where the product is not available after payment, or if a wrong item has been shipped by us.
  • Refunds, once approved, will be processed within 7–10 business days to the original mode of payment.

Return Policy

  • Returns are accepted only if the product is delivered damaged or defective.
  • Customers must notify us within 48 hours of delivery with clear images of the issue.
  • Returned items must be unused, in original packaging, and accompanied by proof of purchase.
  • Upon verification, a return request will be processed, and the item must be shipped back within 7 days of approval.

Replacement Policy

  • If a product is found defective or incorrect, we offer a free replacement of the same item or a similar product of equal value (if the original item is unavailable).
  • Customers must report replacement requests within 48 hours of receiving the order.
  • Replacements will be delivered within 7 days once the returned product is received and inspected

Shipping Policy

Currently, we ship across India. International shipping will be updated once available.

Orders are processed within 2–4 business days after payment confirmation.

Standard delivery timelines are 5–10 business days for domestic orders, depending on the shipping location.

Tracking details will be shared via email/SMS once the order is dispatched.

Delays may occur due to unforeseen logistics or courier issues; however, we will make every effort to keep you informed.